This is the second in a series of posts in which I will share with you thoughts on legal issues that must be taken into account in the work of the Comunity Managers. Today we will focus on data protection and response to complaints or claims:
1 º. Do not store information (name, occupation, company you work, email, etc ...) to his followers or fans but has access to it. Always use the social network platform to get in touch with them. The fact that a fan of your Facebook page have failed to protect the information from your profile does not allow you to copy and add it to a database of potential customers or people interested in a particular product.
2 º. When you direct a question or make a comment whose answer involves references to identifiable individuals, do not answer never open, but through private messages.
3 º. Fashion followers in good privacy practices: Warn that it is not appropriate to include in your comments personal information, or yours, or third parties. Help from time to time with advice on setting up your account secure.
4 º. If you can not solve the problem or the questions you pose, direct the user through the appropriate tail. Learn the mechanisms for complaint or grievance to the company reporting them. Do not forget that among the rights granted to a company's customers include ARCO rights. You should know what to say to a person who complains that receives mail advertising and wants stop sending or another who asks how to get a copy of your data.
With this, I leave you until tomorrow. Good night.
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