Imagine that you have contracted the supply of gas in your home with natural gas and a good day, I get a bill of ENDESA, which obviously do not pay. The following month, get another. The next day, upon returning home, he finds in his mailbox the note of a person identified as an employee of a "clean point" of ENDESA, and says that has arrived at his home to perform maintenance installation, but that has not opened anyone.
At first, does not care, because you pay your bills on NATURAL GAS normally and no problems receiving supplies. However, as time passes, history is becoming even Kafkaesque.
ENDESA, although you will send a formal communication in which indicates that it has not signed any contract with her, remains convinced that you are a customer and, with the unpaid bills, he sent a letter telling you that you will cut the gas.
How can your data, your name, address, bank account have reached ENDESA? How can you begin to issue invoices to its name from one day to another? Can you imagine the conversations that should have our Josef K. Lopedé of the Customer Service ENDESA?
power company, in a display of imagination, again blaming the subcontractor:
"Combray Solutions Ltd., as a service company hired by Endesa Energía SAU, through its employees or agents complied with, as instructed, the "Request delivery de gas natural” y “condiciones particulares del contrato del servicio de mantenimiento y reparación gas plus”, proporcionados por Endesa en el que figura como titular A.A.A.. Dichos formularios están fechados el 22/03/07 y contienen –además del código del agente PDS- nombre y apellidos de la titular, NIF, dirección de la vivienda de suministro, teléfono, CUPS, producto contratado (plus ahorro), datos de pago (CCC *****CCC1) y en el lugar de firma de cliente una rubrica (distinta a la firma de la denuncia y del DNI)."
En fin, como les decía el otro día, cualquiera puede contratar con ENDESA en su nombre. En este caso, Monsieur le Directeur imposed to a penalty of electric € 60,101.21. Complete resolution here.
0 comments:
Post a Comment